Who we are

  • Born from 10 years of experience of its founders, MindSet Solutions is focused on the improvement and development of your business and industry.
  • Each of our consultants has an advanced degree in their field, and at least ten years of experience actually working in that field. Our large expertise covers operating systems, training programs, business management and development, tailor made to suit your specific requirements and to ensure your business growth and a great profit for your company.
  • This marriage of theory and practice is critical to our strategic approach. Combined, our consultants have plenty of hands-on problem-solving expertise behind them. That's a lot of problems, and even more solutions.
  • Rapid deployment / quick return on Investment
  • Improvements are processed on your schedule, hence, minimizing disruption to daily operations
  • Tailored System to deliver exceptional service in customer satisfaction and strengthen customer relationships across all channels of interaction
  • Improve case management and handle resolution time for a great guest experience
  • Facilitate dashboard, manuals and reports to Management and Agents for strategic decisions and quick data access
  • Improve agent efficiency and productivity and reduce costs
  • Empower service department with a solution that will easily collaborate and proactively help in solving raised customer issues

  • " Our mission, first and foremost, is to contribute to the success of your business by supporting its growth at every stage in every aspect through creative ideas and practical solutions."

  • " Our Vision is to set a new standard in hospitality by providing the right business solution to meet and adapt to your growth."

  • " Our Company Values:
    Commitment, Integrity, Competence & Quality. "

  • " Our Team skills, expertise in-depth industry & business knowledge, enabling us to deliver major international project implementations, rollouts and support services. "

  • " Owing to our comprehensive business, technical Know-how and project management processes, MindSet Solutions is capable of bringing groundbreaking and innovative solutions. "

Process

  • IDENTIFYING
    CHALLENGES

  • DESIGNING
    STRATEGIES

  • FINDING
    SOLUTIONS

  • MAKING THE
    RIGHT MOVE

What we do

  • Concept Creation

    While challenging, the concept creation phase is conceivably....

    • Concept Design
    • Feasibility
    • Menu Development
    • Kitchen Design
    • Concept Execution
    • Concept Opening

    Concept Creation

    While challenging, the concept creation phase is conceivably the most energizing. As MindSet Solutions’ process for developing and assessing new ideas begins to roll, our clients and consultants often enter into an unforgettable journey of creativity that forms the foundation of what just might be the next right move.

    Our in house coordination service, pulls together all components of the creative development from feasibility through to interior and kitchen design, branding, menu development and overall concept personality along with operational execution and opening.

    • Concept Design
    • Feasibility
    • Menu Development
    • Kitchen Design
    • Concept Execution
    • Concept Opening

  • MANAGEMENT SUPPORT

    We are dedicated to helping businesses streamline....

    • Finance & Cost Management
    • HR Management & Recruitment
    • Internal Audits
    • Project Management
    • Sales & Marketing
    • Social Media & Advertisement

    MANAGEMENT SUPPORT

    We are dedicated to helping businesses streamline their administrative processes. We understand that many companies get bogged down in the paperwork associated with running their business that they fail to spend the necessary time fulfilling their primary mission. MindSet Solutions will partner with your team to alleviate your administrative burdens.

    Whether the department is HR, Finance, Sales & Marketing, Supply Chain, Social media or even project management, we assure the process is configured and thus tailored to ensure consistent results. Maintaining and increasing the motivation of your employees is a key activity for your business.

    • Finance & Cost Management
    • HR Management & Recruitment
    • Internal Audits
    • Project Management
    • Sales & Marketing
    • Social Media & Advertisement

  • Customer Relationship Management

    MindSet Solutions gives maximum priority to The Customer Journey....

    • Brand Performance Management

    Customer Relationship Management

    MindSet Solutions gives maximum priority to The Customer Journey. We created, brand performance management, the tool to reinforce an understanding of your actual Asset, your customers. Used appropriately, it can shift a company’s perspective from inside-out to outside-in.

    However, more importantly we train our clients and their teams to stop thinking like businesses and begin to think like customers.

    Our advanced technique use real life customer and employee experiences to convert the emotional reactions into analytical reports – thus demonstrating increased financials and brand importance of the positive customer experience.

    • Brand Performance Management

  • FRANCHISE

    In working with clients to help build a professional and cost effective franchise....

    • Franchise Development Program

    FRANCHISE

    In working with clients to help build a professional and cost effective franchise development program, our approach and philosophy is not to develop “boiler plate” and “packaged” franchise solution but tailored to your business.

    Our goal is to work hand in hand to combine your knowledge of your business and our expertise in franchising.

    Our guidance during the entire process through the collaboration of our experienced consultants and your team members will develop all the required elements of a well designed and crafted franchise development program.

    • Franchise Development Program

  • ISO Systems

    The requirement for Quality Management framework began in extensive....

    • ISO 9001:2015
    • ISO 22000:2005
    • ISO Internal Audit

    ISO Systems

    The requirement for Quality Management framework began in extensive associations where procedures and process controls were felt as the need of great importance.

    Also, increasing consumer demand for safe food has led many companies to develop both food quality and safety management systems, based on the Hazard Analysis and Critical Control Point (HACCP).

    We provide full consultancy, training, and coaching for ISO 9001:2015 and ISO 22000:2005 certifications by providing tailor made procedures, records and guidance for proper implementation.

    • ISO 9001:2015
    • ISO 22000:2005
    • ISO Internal Audit

  • Operations

    This is our passion and should be for anyone in this business....

    • Manuals
    • SOPs
    • Menu Tasting
    • Trainings

    Operations

    This is our passion and should be for anyone in this business. Creativity, new cooking techniques and being on the cutting edge is a chef's dream. We know that a successful chef needs to be a business person as well as a great chef. We supply the tools and plans so that the chef spends more time in the kitchen and less time in the office. And, This is where first impressions begin...

    Everything from taking a reservation to a crisp tabletop to an educated server is how restaurants impress and retain clientele. Planning, training and execution is what we can help you with and our manuals assure your consistency. Whether you're a start up business or one that needs a new edge, we set you up for success.

    • Manuals
    • SOPs
    • Menu Tasting
    • Trainings

  • BETTER PERFORMANCE AT EVERY TURN
    In an exclusive interview with HN, Elie Ramia, managing director of MindSet Solutions emphasized the fact that bad customer experiences lead to decreased revenue instead of business growth necessitating a deeper understanding of how to make full use of the available tools to turn things round...     Read the full article

Contact Us!

Naqqache, Sea Side Rd
Marina Gate Tower, 10th Floor, Beirut, Lebanon

Tel: +961 24 520 880   |   Mob: +961 71 000 018

support@mindset-solution.com