Who we are

  • Born from 10 years of experience of its founders, MindSet Solutions is focused on the improvement and development of your business and industry.
  • Each of our consultants has an advanced degree in their field, and at least ten years of experience actually working in that field. Our large expertise covers operating systems, training programs, business management and development, tailor made to suit your specific requirements and to ensure your business growth and a great profit for your company.
  • This marriage of theory and practice is critical to our strategic approach. Combined, our consultants have plenty of hands-on problem-solving expertise behind them. That's a lot of problems, and even more solutions.
  • Rapid deployment / quick return on Investment
  • Improvements are processed on your schedule, hence, minimizing disruption to daily operations
  • Tailored System to deliver exceptional service in customer satisfaction and strengthen customer relationships across all channels of interaction
  • Improve case management and handle resolution time for a great guest experience
  • Facilitate dashboard, manuals and reports to Management and Agents for strategic decisions and quick data access
  • Improve agent efficiency and productivity and reduce costs
  • Empower service department with a solution that will easily collaborate and proactively help in solving raised customer issues
  • " Our mission, first and foremost, is to contribute to the success of your business by supporting its growth at every stage in every aspect through creative ideas and practical solutions."

  • " Our Vision is to set a new standard in hospitality by providing the right business solution to meet and adapt to your growth."

  • " Our Company Values:
    Commitment, Integrity, Competence & Quality. "

  • " Our Team skills, expertise in-depth industry & business knowledge, enabling us to deliver major international project implementations, rollouts and support services. "

  • " Owing to our comprehensive business, technical Know-how and project management processes, MindSet Solutions is capable of bringing groundbreaking and innovative solutions. "






What we do

    In an exclusive interview with HN, Elie Ramia, managing director of MindSet Solutions emphasized the fact that bad customer experiences lead to decreased revenue instead of business growth necessitating a deeper understanding of how to make full use of the available tools to turn things round...
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Contact Us!

Antelias, Restaurants Street
St. Nicolas Center, 2nd Floor, Beirut, Lebanon

Tel: +961 4 520 880   |   Mob: +961 71 000 018